What to Expect at a Veterinary Appointment
Knowing what to expect can help make your first visit with us more pleasant for both you and your pet.
We ask that you arrive approximately 10 minutes early to fill out our New Client Form. To save a bit of time, you can complete the New Client Form online in advance.
Meet Your Veterinarian
One of our friendly team will review your pet's history and discuss their issues. You can ask any questions you want, and we'll dedicate time to answering them.
Examination, Diagnosis & Treatment
Once your pet has been assessed, we will provide you with a diagnosis and treatment options. Your vet will work with you to determine the right treatment plan for your pet.
After your visit, we will create a detailed report of our diagnosis, the discussion we had with you, and your pet's treatment plan. We will keep this information on hand whenever you need it.
Our Pet Care Philosophy
We proudly serve pet owners in La Pine and from across Central Oregon. Since 1992 our team has been dedicated to providing state-of-the-art veterinary service to pets, and outstanding customer service to pet owners from across the area.
We are passionate about preventative care, client education, and providing comprehensive emergency care to dogs and cats of all breeds and sizes.
We strive to be advocates for your pet; from the first visit to the last, we will do our best to participate in and foster the special bond between you and your pet.
If this is your first visit to La Pine Animal Hospital you are bound to have questions.
Learn more about our office policies, payment options, and appointment booking by reading through our hospital FAQs.
- What types of payment options are available?
Payment in full is expected at the time services are provided or upon discharge of your pet. We accept payment by cash, check, Visa, MasterCard, Discover, and American Express.
We also are happy to offer clients CareCredit as a payment option as well.
- Are there payment plans available for my pet’s care?
We are proud to offer our clients CareCredit as a financing option. They offer an easy application process that will give you results in minutes.
- Will I be provided with an estimate of costs?
We will provide a good-faith estimate of the cost of our services before treating your pet. However, unforeseen circumstances may arise that impact your final bill.
We will always discuss our written estimate with all clients before they leave our facility, and require a deposit based on our estimate before any further treatment.
- Should I call ahead to book an appointment?
- What is your appointment cancellation policy?
If you need to cancel or reschedule an appointment for any reason, please let us know as soon as possible so that we can offer the space in our schedule to other clients.
- What types of animals do you treat?
We provide care for small domestic pets such as cats and dogs, and exotic pets such as hamsters, ferrets, rabbits, and guinea pigs.
- Where can I purchase my pet's prescriptions?
You can purchase all the medications your pet needs either via our online store or our in-house pharmacy.
- Where can I purchase my pet's food?
We offer an online food delivery straight to your home through Purina® Pro Plan® Vet Direct!
You can register an account with the service through La Pine Animal Hospital and tart getting your pe the nutrition they deserve.
- What are the fees associated with an emergency visit?
A deposit payment is required for all emergency examinations. Once the staff and doctors have examined your pet, an estimate for treatment will be given to you to determine a treatment plan.
If further hospitalization, diagnostics, or surgery are required, a deposit is required up front, with payment in full due when your pet is discharged.
- Can you help with my pet insurance?
We’re happy to help you fill out pet insurance forms for your pet’s visit.
Pet Owner Resources
Here are some helpful links for your pet's health.